Policies

HOW TO ORDER

Wheelchairparts.net wants to make your shopping experience as easy and safe as possible.

Look through our on-line catalog to find the type of part you are looking for. We have included detailed information to help you find the right parts. Please don't hesitate to contact us if you still not sure which part is the one you need for you wheelchair. 

Be sure to click on the individual pictures and drop down arrows for more details and options.

Put the number of how many you want or what color or tire choice in the box, but please NOTE that some parts are sold in pairs and others are sold as each.

If you ever have questions, just call our toll free number: 866-727-8626 and someone will be happy to assist you. If you prefer, you can email us at: sales@wheelchairparts.net

RETURN POLICY:

We have a 30 day return policy from the date merchandise is purchased.

All returned merchandise must have a return authorization number. Please call 866-727-8626 to obtain a return authorization (RA) number. This number must be written clearly on the outside of the package. Special Order items are not eligible for returns. Upholstery will be made to your drawings and or specifications and cannot be resold. Please make sure measurements given are correct. Returned merchandise will not be processed without the required RA number and will be returned to the customer.

Depending on circumstance, we may accept returns over 30 days for store credit and a restocking fee. However, customers will need to call and get approval from manager and accept a 25% restocking fee.

Failure to call to get an approval for returns over 30 days will be hit with a 40% restocking fee and store credit. 

The customer is responsible for return shipping costs. Merchandise may be returned by US Post Office, UPS or FedEx. Once the merchandise is received and inspected, credit will be applied to the credit card for the purchase price of the item(s) returned. The original and return shipping cost is not refundable.

Custom made orders will not be returnable or refundable. Also note that some items (e.g. rear wheels with solid or pneumatic tires (Spinergy, X-CORE, full size Wheelchairs, Scooters, Powerchair and other parts shipped directly from manufacturers like Joysticks and other items) will have a restocking fee of up to 25%. Orders for custom Upholstery or custom parts are not returnable or refundable. Items shipped directly from manufacturers my have higher restoking fees.

ALL MERCHANDISE MUST BE RETURNED IN NEW CONDITION AND NO MISSING PARTS OR SCRATCHES.

PRIVACY POLICY

Wheelchairparts.net makes it a priority to protect your privacy. We will never share or sell the information we collect to anyone. The information we gather from you is used to fulfill orders and provide customer service.

Occasionally we may use the information to notify you about important site changes, new products and offers you'll find valuable. If you prefer not to receive this information you can always opt out.

When you place an order with Wheelchairparts.net we use a secure server. Our network is protected by a dual-layer firewall security system, making it virtually impossible for hackers or unauthorized users to compromise the integrity of our Web site.

SHIPPING TERMS

We ship all of our orders via UPS Ground and USPS standard and Priority mail from Southern California and we offer free shipping on most orders over $100. Qualifying orders must be shipped within the Continental US. However note that the if the product is return for non-defective cause, there will be up to 25% restocking fee. Custom made orders, may not qualified for free shipping.

Orders shipping outside the Continental US have special shipping prices. Please ask us for a quote if shipping outside the Continental US (this includes Hawaii, Alaska and Puerto Rico). International orders are typically shipped via US Postal Service as prices as much more affordable than other carriers. 

For orders under $100 there will be a $10 shipping and handling charge (within the U.S Continental).

For faster delivery (next day, second day or 3 day delivery), special handling or custom made orders, please contact us for a quote. Our customer service representatives will be happy to assist you! We accept all major credit cards and PayPal

Wheelchairparts.net also ships International. Call us (+1 909 471-5748) or email us at sales@wheelchairparts.net for a quote