Policies

How to Order

At Wheelchairparts.net, we want shopping for wheelchair parts to be simple, safe, and stress-free.

1. Browse our online catalog to find the parts you need. Each product includes helpful details to guide your choice.

2. Click on product photos and dropdown menus to see additional options and specifications.

3. Select the quantity, color, or tire option you want. Please note: some items are sold individually, while others are sold in pairs.

4. Not sure which part is right? We’re happy to help, just reach out!

We’re here for you:
☎️ Toll-Free: 866-727-8626
✉️ Email: sales@wheelchairparts.net

Returns Made Simple

We offer a 30-day return window from the date of purchase to give you peace of mind.

What You’ll Need to Return an Item

• A Return Material Authorization (RMA) is required for all returns.

• To request an RMA, simply call 866-727-8626.

• Items must be new, unused, and in original condition. Used, scratched, dirty, or damaged items can’t be refunded.

Returns After 30 Days

• In some cases, returns after 30 days may be approved for store credit.

• Manager approval is required, and a 30% restocking fee applies.

• Returns sent without approval may be subject to a restocking fee of up to 100%.

Shipping & Refunds

• Return shipping costs are the responsibility of the customer.

• You may ship returns via USPS, UPS, or FedEx, whichever is easiest for you.

• Returns on orders over $100 that qualified for free shipping are subject to a 10% restocking fee.

• Once your return is received and inspected, refunds are issued to the original payment method.

• Original and return shipping fees are non-refundable.

Customized & Special Orders

• Customized items (such as upholstery, joysticks, cushions, and custom rear wheels) are made just for you and cannot be returned or refunded.

• Special-order items shipped directly from manufacturers may incur a restocking fee of up to 30%.

• Please double-check measurements and specifications before placing customized orders.

Your Privacy Matters

Your trust is important to us. Wheelchairparts.net will never sell or share your personal information.

• We only collect information needed to process orders and provide customer support.

• Occasionally, we may send updates about new products, special offers, or important site changes, you can opt out at any time.

• All orders are processed through a secure server protected by advanced security systems.

Shipping Information

We work hard to get your order to you quickly and affordably.

• Orders ship from Southern California via UPS Ground, FedEx Ground, and USPS.

• Enjoy free shipping on orders over $100 within the Continental U.S. (custom-made items excluded).

• Orders under $100 within the Continental U.S. have a $10.95 shipping and handling fee.

• Non-defective returns may be subject to a restocking fee of up to 25%.

• Need your order faster? Expedited shipping options are available, contact us for a quote.

International Shipping

• We proudly ship worldwide.

• International orders typically ship via USPS for the most cost-effective pricing.

• Shipping rates vary by location, and the standard $10.95 shipping fee does not apply. Depending on your area, customs fees, duties, or taxes may be required. These charges are set by local authorities and are not associated with our store.